FAQ

what you need to know about our gym

important things

The gym suspended billing as quickly as was administratively possible after its closure.
It is possible that some members were billed in error while we worked to freeze billing in
our system. As such, those members will receive an adjustment or credit applied to their
membership.

If your membership has an expiration date, you will receive a credit in the form of a
membership expiration extension for the number of days the gym was closed.

If you have prepaid Personal Training sessions, the expiration date of your sessions will
be extended when we reopen, so you can get back on track with your fitness goals.

NYC Fitness Club is committed to providing a safe and clean environment for our
members, guests and employees. Gym’s following a cleaning protocol following the
CDC guidelines that have been found to be effective against viruses. During the
closure, we are intensifying our cleaning and disinfecting measures in our gym.

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Members will have access to contactless reservation system and check-in
option via the Mindbody Mobile App.

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Team Members will wear masks & gloves (alongside other Personal protective
equipment if required by public health officials).

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Members are required to wear masks or face cover and have the option to
wear gloves in the gym while working out (unless required by public health officials).

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All gym equipment & machines will be cleaned throughout the day.

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All high-traffic surfaces will be disinfected multiple times a day.

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All floor surfaces (mats, rubber, wooden/laminate) will be vacuumed &
disinfected daily.

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Multiple new sanitation stations can be found throughout the gym for
member use.

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Members are required to wipe down equipment before
& after their workout.

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Locker rooms will be monitored multiple times a day to empty garbage, refill
soap and cleaning supplies, and disinfect sinks, counters, mirrors, showers and
steam rooms.

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All desks, computers, phones, waiting area furniture & Front Desk surfaces will
be cleaned throughout the day.

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Certain machines and areas of the gym may be marked as closed & group
fitness class sizes may be reduced to allow for appropriate social distancing.

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CDC guidelines will be followed to wash hands frequently with soap and
water for at least 20 seconds, avoid touching the face, and maintain a safe
social distance (6 FEET or more) from others.

Hours of operation

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